Help & FAQ | Misha Nonoo Official Website
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Help & FAQ

Orders

Please contact customerservice@mishanonoo.com if you have any questions regarding your order. Our customer service hours are Monday to Friday, 9:30am to 5:00pm EST.

I really want to buy an item but my size isn’t showing up. What’s the deal?

Our website is in real time. All available sizes are displayed online. If your size isn’t showing up it’s unfortunately out of stock. If the item is on sale, we won’t be able to re-order it. However, if the item is regular-priced, you can submit a special order inquiry to customerservice@mishanonoo.com and we’ll do our best to find the size for you.

What does it mean to place a pre-order?

Pre-orders are orders for items that are currently out of stock but expected to be available for purchase at a later date. If you submit a pre-order, the item will be reserved for you and mailed out as soon as the shipment reaches our warehouse. Don’t worry, you won’t be billed for the item until it ships and we’ll send you an email when it’s on the way.

Uh oh, I ordered the wrong item or size by mistake. How do I fix this?

Unfortunately, we can’t swap out the items in an order once the order is placed. We can however do our best to cancel an order before it ships. You can then place a new order for the correct product.

 

I changed my mind and want to cancel my order. How do I do that?

You can cancel an order at any time before it ships. We recommend you cancel your order right away by emailing customerservice@mishanonoo.com.

How will my order be taxed?

Tax is calculated by the state in which you reside and is added to the order after shipping is processed. For international orders, please note that the duties and taxes payable are included with the final shipping charge.

Returns & Exchanges

How can I pay for my order?

We accept Visa, MasterCard, American Express, and Discover.

Will my credit card information be safe?

Misha Nonoo is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping and billing information are confidential and safe.

Will my order ship out today?

All orders not stating on-demand must be submitted by 11:00 am EST to ship the same day. If the order is placed after 12:00 pm EST, it will likely ship out the next business day.

International Shipping?

Please select your shipping country from the Icon on the lower left hand side of the Homepage to see calculation of duties and taxes.

We are happy to introduce free international shipping for all Easy 8 items and any orders over $350 to the following countries. Please note that Misha Nonoo is not responsible for any VAT or Customs Tax that may occur upon delivery. 

Please note that any Shipping and/ or Duties Charges that may incur are not refundable.

  • Australia
  • Austria
  • Belgium
  • Canada
  • China
  • Denmark
  • France
  • Germany
  • Hong Kong
  • Indonesia
  • Ireland
  • Italy
  • Luxembourg
  • Mexico
  • Monaco
  • Netherlands
  • Norway
  • Philippines
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • UK
  • Vietnam

For countries not listed in the above, we charge $50 flat shipping fee, please note that this does not include VAT or Customs Tax. Misha Nonoo is not responsible for any VAT or Customs Tax that may occur upon delivery. 

Returns & Exchanges

What is your return policy?

We want you to love our clothes as much as we do. If you’re not completely happy you can return or exchange any unworn, unwashed, eligible items or defective merchandise within 30 days of delivery.

Please note that sale items and all personalized items are considered final sale and are not eligible for return.

Please note that any Shipping and/ or Duties Charges on International Orders that may incur are not refundable.

Returned merchandise must include the original packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. We reserve the right to charge fees associated with restocking or processing. Please note that Misha Nonoo is not responsible for return shipping fees.

Promotional Codes and Sale?

Please note that Promotional Codes and Sales do not apply to our Kits or Easy 8 bundles.

Please note that markdown Sale items are final sale and are not eligible for return or exchange.

How do I return something?

To return eligible items please contact customerservice@mishanonoo.com

Please state your order number, item(s) you wish to return and reason for return. Items returned without the proper Return Authorization form will not be accepted. 

Please note that Misha Nonoo is not responsible for return shipping fees.

When will my account be refunded?

Once your package arrives at our warehouse, your refund will be processed within five to ten business days. We’ll send you an email when this transaction is complete. Note that your bank may require additional days to process and post the money to your account.

I changed my mind and want to swap out my order for a different style. How do I do that?

Contact our customer service team at customerservice@mishanonoo.com and they will walk you through the exchange. 

 

Sustainability

What are we doing to be sustainable? 

At Misha Nonoo, we are committed to the responsibility of reducing our waste and energy footprint by pushing boundaries in design with innovative concepts.

In a movement aimed at democratizing and improving the way fashion businesses operate, we are proud to launch the world’s most efficient, ‘on-demand’ manufacturing process to deliver sustainable production focused on revolutionizing the sourcing and selling of luxury fashion.

Our on-demand, direct to consumer model shortens lead times for customers to receive orders placed directly through the website which are cut and sewn within two days, with a further four days for delivery direct to customers’ doors. With these innovative and sustainably focused manufacturing methods, inventory will no longer be produced in advance, but instead when a customer desires it, thus minimizing our environmental impact.

The foundation of our collection, the Easy 8 also lends itself to sustainable living by encouraging our customers to think consciously about streamlining their wardrobe to 8 essentials that take them from 9 am to 9 pm.

Our factory partner is equally committed to our sustainability goals by implementing recycling programs for its paper, plastic and fabric waste that supports and protects the local community.

We need to consume sustainably and rethink how products are made and enjoyed today. By wearing and supporting Misha Nonoo, you are committing to a more sustainable and conscious life.    

Because less really is more. 

 

 

Orders

International Shipping?

Please select your shipping country from the Icon on the lower left hand side of the Homepage. 

We are happy to introduce free international shipping for all Easy 8 items and any orders of $350 to the following countries. To ensure smooth delivery we have included the payment of duties and taxes at the checkout.

Please note that any Shipping and/ or Duties Charges that may incur are not refundable.

 

  • Australia
  • Austria
  • Belgium
  • Canada
  • China
  • Denmark
  • France
  • Germany
  • Hong Kong
  • Indonesia
  • Ireland
  • Italy
  • Luxembourg
  • Mexico
  • Monaco
  • Netherlands
  • Norway
  • Philippines
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • UK
  • Vietnam

 

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