Shipping & Returns

Please contact customerservice@mishanonoo.com if you have any questions regarding your order. Our customer service hours are Monday to Friday, 9:30am to 5:00pm EST.

How much is Domestic Shipping?

Orders of $125 or over shipping to the contiguous U.S. are eligible for free ground shipping. A $8 flat fee applies for orders under $125.

How much is International Shipping?

Misha Nonoo offers free international shipping for orders $250 and over. Orders under $250 will be charged $35 shipping. Please note that Misha Nonoo is not responsible for any VAT or Customs Tax that may occur upon delivery and these fees are not refundable. This shipping policy applies to the following countries:

Australia
Austria
Belgium
Canada
China
Denmark
France
Germany
Hong Kong
Indonesia
Ireland
Italy
Luxembourg
Mexico
Monaco
Netherlands
Norway
Philippines
Singapore
Spain
Sweden
Switzerland
Thailand
UK
Vietnam
For countries not listed in the above, we charge $35 flat shipping fee, please note that this does not include VAT or Customs Tax. Misha Nonoo is not responsible for any VAT or Customs Tax that may occur upon delivery.

What is your return policy?

We want you to love our clothes as much as we do. If you’re not completely happy you can return or exchange any unworn, unwashed, eligible items, or defective merchandise within 14 days of delivery. 

Returned merchandise must include the original packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. We reserve the right to charge fees associated with restocking or processing.

Your return must be approved via customerservice@mishanonoo.com before shipping. Please state your order number, item(s) you wish to return and reason for return. Items returned without the proper Return Authorization form will not be accepted. 

Upon receipt of your return your refund will be processed as soon as possible,  but please allow 5 - 10 business days for your credit to be issued.

Please note that sale items, all personalized items, and MN Masks are considered final sale and are not eligible for return or exchange.

Please note that any Shipping and/ or Duties Charges on International Orders that may incur are not refundable.

Please note that Misha Nonoo is not responsible for return shipping fees.

How do I return something?

To return eligible items please contact customerservice@mishanonoo.com

Please state your order number, item(s) you wish to return and reason for return. Items returned without the proper Return Authorization form will not be accepted.

Please note that Misha Nonoo is not responsible for return shipping fees.

What is your cancellation policy?

You can request a cancellation within 48 hours of placing your order. As our items are produced on-demand, in order to reduce waste, any cancellations requested over 48 hours from order placement will result in a 10% restocking fee applied to your refund.

Please contact customerservice@mishanonoo.com with your order number and reason for cancellation. Cancellations will not be valid without a reason.

When will my account be refunded?

Once your package arrives at our returns center, your refund will be processed within five to ten business days. We’ll send you an email when this transaction is complete. Note that your bank may require additional days to process and post the money to your account.