At Misha Nonoo, we are committed to promoting and facilitating accessibility and inclusion for all. We believe all of our customers should be able to shop online at mishanonoo.com and easily access our website and digital offerings. We aim to make your experience with us successful and enjoyable, regardless of whether you are using any assistive technologies, like a screen reader, to access us.
If you have any difficulties accessing or using any part of this website, please contact us via customerservice@mishanonoo.com and we will work with you to the information, item, or transaction you seek through a communication method that is accessible for you, consistent with applicable law.
At Misha Nonoo, we view accessibility as an ongoing effort. We are continually seeking solutions that will bring all areas of our website to the same level of overall web accessibility and welcome feedback as we work towards this goal. Please contact us at customerservice@mishanonoo.com if you have any suggestions as to how we could improve the accessibility of this website.
Shipping & Returns
DOMESTIC SHIPPING
Free Ground Shipping for all orders over $160 in the contiguous U.S.
$10 Standard Shipping for orders under $160 in the contiguous U.S.
Please note at this time we do not offer expedited shipping
INTERNATIONAL SHIPPING
$35 for all international shipping.
We ship to the following countries:
Australia, Austria, Belgium, Canada, China, Denmark, France, Germany, Hong Kong, Indonesia, Ireland, Italy, Israel, Luxembourg, Mexico, Monaco, Netherlands, Norway, Philippines, Singapore, Spain, Sweden, Switzerland, Thailand, UK, Vietnam
For all other orders we charge a $35 flat shipping fee. Please note that this does not include VAT or Customs Tax.
Misha Nonoo is not responsible for any VAT or Customs Tax that may occur upon delivery and any shipping and / or duties charges that may incur are not refundable.
RETURNS
If you’re not completely happy with your purchase, you can return or exchange any unworn, unwashed, eligible items, or defective merchandise within 14 days of delivery.
Returned merchandise must include the original packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. We reserve the right to charge fees associated with restocking or processing.
Your return must be approved via customerservice@mishanonoo.combefore shipping. Please state your order number, item(s) you wish to return and reason for return. Items returned without the proper Return Authorization form will not be accepted.
Returned or exchanged items will need be shipped to NONOO LLC in New York, NY.
Upon receipt of your return your refund will be processed as soon as possible, but please allow 5 - 10 business days for your credit to be issued.
Please note that sale items, all personalized items, and face masks are considered final sale and are not eligible for return or exchange.
Please note that all items purchased at discount during our July 4th, 2023 Sales Period are considered Final Sale and not eligible for returns or exchanges.
Please note that any Shipping and/ or Duties Charges on International Orders that may incur are not refundable.
Please note that Misha Nonoo is not responsible for return shipping fees. Shipping charges for exchanges shipping domestically (in the contiguous U.S.) are complimentary.
CANCELLATIONS
You can request a cancellation within 48 hours of placing your order. As our items are produced on-demand, in order to reduce waste, any cancellations requested over 48 hours from order placement will result in a 10% restocking fee applied to your refund.
Please contact customerservice@mishanonoo.com with your order number and reason for cancellation. Cancellations will not be valid without a reason.
