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Shipping and Returns

SHIPPING COSTS AND METHODS

Order Total

Method

Cost

Expected Arrival

Within the US

Ground

Free

7 business days or less 

*Some commercial addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please review your shipping address.

*Contact customerservice@mishanonoo.com for any return requests 

 

INTERNATIONAL ORDERS

We have partnered with Global Checkout to provide an enhanced International shopping experience for our customers in over 200 countries worldwide. For all questions regarding payment, duty and tax, shipping, order status, tracking information and delivery of orders outside the U.S., kindly contact Global Checkout customer support at customerservice@globalcheckout.com or click here for live chat.

Global Checkout is an e-commerce solution powered by comGateway with over a decade of cross-border logistics experience that allows merchants to sell internationally with easy, secure and fast integration. It enables us to offer our international customer with the most competitive international shipping costs, fully landed cost (taxes and duties) at the point of checkout, fraud free payments and multi-language customer support to provide the best international shopping experience to our international customers.

PLACING AN INTERNATIONAL ORDER

Add the items you wish to purchase to the shopping Cart
Click the "Global Checkout” button, you will be redirected to a secured checkout site hosted by Global Checkout
Complete the order by entering your shipping and billing details. You can also select for the taxes and duties (if applicable) to be prepaid or cash on delivery.
Upon completion of the checkout, you will receive order confirmation email from Global Checkout.

TO TRACK YOUR ORDER

An email with the international shipping tracking number will be sent once your order ships.
At any time you can visit track your order by clicking on the tracking number link in the email or by visiting www.globalcheckout.com (for registered user).

 

PAYMENT METHODS ACCEPTED

Visa
Mastercard
American Express
JCB
PayPal
Duty & Taxes

You can choose to prepay your duties and taxes or select cash on delivery (C.O.D) for your order (if applicable). Should you select the prepaid method upon checkout, we will guarantee that you won't be charged any VAT, duty, taxes or other shipping or customs related fees after your order is complete.

SHIPPING OPTIONS

International orders may be shipped via DHL or FedEx. Please note that all delivery times are listed in business days (Monday through Friday). Most shipping carriers do not ship on major holidays.

BILLING STATEMENT

Your payment will be processed by Global Checkout and your credit card or bank statement will reflect a charge from Global Checkout.

How do I make a return?

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your return of unworn, unwashed, eligible items or defective merchandise within 30 days of delivery. Please note that sale items are not eligible for return.

Returned merchandise should include the original packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. We reserve the right to charge fees associated with restocking or processing.

To process your return, please contact customerservice@mishanonoo.com.

When will my credit card be refunded?

Once your package has been received and processed at our warehouse, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from store.mishanonoo.com.

Questions?

Call us Monday-Friday 9a.m. to 6 p.m. EST at 646.559.8393 Send us an email at customerservice@mishanonoo.com 

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